Question 1

Which printer and copier brands do you repair?

Accepted Answer

We service HP, Canon, Epson, Brother, Kyocera, Xerox, Sharp and Konica Minolta printers and photocopiers — inkjet, laser, A3 multifunction and production machines.

Question 2

Do you come to my office or must I bring the machine?

Accepted Answer

Both. Most printer, copier, networking and CCTV jobs are done on site. Board-level laptop and desktop repairs are usually carried out at our Ejigbo workshop.

Question 3

How fast can a technician reach me?

Accepted Answer

Within Ejigbo and nearby Osun State towns we normally respond the same day. AMC customers get priority response ahead of general call-outs.

Question 4

How much does a repair cost?

Accepted Answer

We diagnose first and send a written quotation before any work starts. There are no hidden charges, and you approve the cost before we proceed.

Question 5

Do you use genuine parts and toners?

Accepted Answer

Yes. We supply original consumables where available and clearly tell you when a quality-tested compatible part is being used instead.

Question 6

What is an Annual Maintenance Contract (AMC)?

Accepted Answer

An AMC is a yearly plan covering scheduled preventive servicing, priority emergency call-outs and discounted parts, so your equipment cost is predictable.

Question 7

Do you offer remote IT support?

Accepted Answer

Yes. Software faults, Windows problems, email and network configuration can often be fixed the same hour over a secure remote session.

Question 8

Do your training students receive a certificate?

Accepted Answer

Yes. Every student who completes a course and passes the practical assessment receives a Multiplegate certificate of completion.

Question 9

Which payment methods do you accept?

Accepted Answer

Bank transfer and cash on completion. Online card payment through Paystack and Flutterwave is being added to the shop.

Question 10

Do you supply equipment as well as repair it?

Accepted Answer

Yes. We supply printers, copiers, laptops, desktops, CCTV kits, networking hardware, UPS units, toners and spare parts.

Frequently Asked Questions